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Returns & Refunds Policy

We only accept refunds or exchanges for defective products.

 

We do not accept returns except in the case of defective products.

 

To be eligible for a return you must take a picture of the defective product and email it to: [email protected] along with a copy of your receipt.

 

After receiving and reviewing it, if it is defective we will supply you with the return address.

 

Several types of goods are exempt from being returned. Perishable goods such as food,

flowers, newspapers or magazines cannot be returned.

 

We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

 

There are certain situations where only partial refunds are granted (if applicable).

Book with obvious signs of use CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

 

Any item not in its original condition is damaged or missing parts for reasons not due to our

error.

 

Any item that is returned more than 30 days after delivery.

 

 

Refunds  (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we

have received your returned item. We will also notify you of the approval or rejection of your

refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be

applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again.

 

Then contact your credit card company, it may take some time before your refund is

officially posted.

 

Next, contact your bank. There is often some processing time before a refund is posted.

 

If you’ve done all of this and you still have not received your refund yet, please contact us at

[email protected] 

 

 

Sale items (if applicable)

 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the

same item, send us an email at [email protected] and we will then authorize the

return.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive

a gift credit for the value of your return. Once the returned item is received, a gift certificate

will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped

to themselves to give to you later, we will send a refund to the gift giver and he will find out

about your return.

 

You will be responsible for paying for your own shipping costs for returning your item.

 

Shipping costs are nonrefundable.

 

If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you

may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service

or purchasing shipping insurance. We don’t guarantee that we will receive your returned

item.

 

Additional

 

1)Misprinteddamaged/defective items - We will replace any items damaged or for

poor quality at no additional cost, or we can issue a refund or partial refund if the customer

agrees, depending on how damaged it is.

 

2)Wrong Address - If the customer provides an address that is considered insufficient by

the courier, the shipment will be returned to our facility. You will be liable for reshipment

costs once we have confirmed an updated address with you.

 

3)Unclaimed Shipments that go unclaimed are returned to our facility and customer will

be liable for the cost of a reshipment.